{"id":1641,"date":"2025-07-31T12:13:05","date_gmt":"2025-07-31T12:13:05","guid":{"rendered":"https:\/\/phenomename.com\/conditions-generales-de-vente\/"},"modified":"2025-08-12T09:12:14","modified_gmt":"2025-08-12T09:12:14","slug":"gtcs","status":"publish","type":"page","link":"https:\/\/phenomename.com\/en\/gtcs\/","title":{"rendered":"General terms and conditions of sale"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1641\" class=\"elementor elementor-1641 elementor-583\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58b66f6 e-flex e-con-boxed e-con e-parent\" data-id=\"58b66f6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b134d3 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2b134d3\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:0}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">General terms and conditions of sale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3e2170 elementor-align-center elementor-invisible elementor-widget elementor-widget-breadcrumbs\" data-id=\"f3e2170\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/phenomename.com\/en\/landing\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a7dc70 e-flex e-con-boxed e-con e-parent\" data-id=\"8a7dc70\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ae7d8c e-con-full e-flex e-con e-child\" data-id=\"5ae7d8c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c56c55 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7c56c55\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span lang=\"en-US\"><b>Preamble and general definitions<\/b><\/span><\/p><p><span lang=\"en-US\">These General Terms and Conditions of Sale (GTCS) govern the use of services offered by Phenomen\u2019\u00e2me, a single-member limited liability company (EURL) with a share capital of \u20ac1,000, whose registered office is located at 58 rue de Monceau, 75008 Paris, registered in the Paris Trade and Companies Register under the number SIREN 929 422 855 and SIRET 929 422 855 00015. <\/span><\/p><p><span lang=\"en-US\">The company is legally represented by Sophie Petithomme in her capacity as director and service provider.<\/span><\/p><p><span lang=\"en-US\">These GTCS govern the contractual relationship between Phenomen\u2019\u00e2me and any person using its event image consulting services, whether in a personal or professional context.<\/span><\/p><p><span lang=\"en-US\">To ensure a clear understanding, the following terms are defined as follows:<\/span><\/p><ul><li><p><span lang=\"en-US\"><u>Image consulting<\/u><\/span><span lang=\"en-US\">: Personalized recommendations and strategies relating to clothing style, accessories, beauty enhancement, posture, presence and non-verbal communication, provided in the context of personal or professional events (wedding, religious ceremonies, award ceremony, appearance &amp; speech, etc.), based on an analysis of the client&#8217;s colorimetry, body shape, personality and objectives, with the aim of creating a coherent, aligned and radiant image, in harmony with the occasion.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>User<\/u><\/span><span lang=\"en-US\">: Any person accessing the Phenomen\u2019\u00e2me website, for the purpose of consulting or browsing it.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Client<\/u><\/span><span lang=\"en-US\">: Any person who engages the consultant&#8217;s services.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Service<\/u><\/span><span lang=\"en-US\">: All image consulting services for special events provided by Sophie Petithomme, including in particular the selection of outfits, accessories, beauty enhancement, posture, and non-verbal communication.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Service provider \/ Consultant<\/u><\/span><span lang=\"en-US\">: Refers to Sophie Petithomme in her capacity as a professional image consultant.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Consumer client<\/u><\/span><span lang=\"en-US\">: Any individual who acts for purposes that are not related to their commercial, industrial, craft, professional, or agricultural activities.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Non-professional client<\/u><\/span><span lang=\"en-US\">: Any legal entity that does not act for professional purposes.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Professional client<\/u><\/span><span lang=\"en-US\"> : Any individual or legal entity, public or private, acting for purposes within the scope of their commercial, industrial, craft, professional, or agricultural activities, including when acting on behalf of or for the account of another professional.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Goods with digital elements<\/u><\/span><span lang=\"en-US\">: Any tangible movable good that integrates digital content or a digital service, or is interconnected with such content or service, in such a way that the absence of this digital content or service would prevent the good from fulfilling its functions.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Digital content<\/u><\/span><span lang=\"en-US\">: Data produced and provided in digital form.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Digital service<\/u><\/span><span lang=\"en-US\"> : A service that enables the consumer to create, process, store, or access data in digital form, or a service that allows the sharing of or any other interaction with data in digital form that is uploaded or created by the consumer or other users of this service.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Durable medium<\/u><\/span><span lang=\"en-US\">: Any instrument which enables the consumer or the professional to store information personally addressed to them, so they can refer to it later for a period of time appropriate to the purposes for which the information is intended, and that enables the identical reproduction of the stored information.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Functionality<\/u><\/span><span lang=\"en-US\">: The ability of a good, digital content, or digital service to perform its functions in relation to its intended purpose.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Compatibility<\/u><\/span><span lang=\"en-US\">: The ability of a good, digital content, or digital service to operate with hardware or software with which goods, digital content, or digital services of the same type are normally used, without requiring the conversion of said goods, hardware, software, digital content, or digital services.<\/span><\/p><\/li><li><p><span lang=\"en-US\"><u>Durability<\/u><\/span><span lang=\"en-US\">: The ability of a good to maintain its required functions and performance under normal use.<\/span><\/p><\/li><li><p><span lang=\"en-US\">P<\/span><span lang=\"en-US\"><u>ersonal data<\/u><\/span><span lang=\"en-US\">: Personal data as defined in Article 4, point 1, of Regulation (EU) 2016\/679 of April 27, 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data.<\/span><\/p><\/li><\/ul><p>\u00a0<\/p><p><span lang=\"en-US\"><b>Article 1. Preliminary information<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">In accordance with the legal pre-contractual information requirement applicable to all professionals, these General Terms and Conditions of Sale (GTC) include the mandatory provisions set out in Articles R111-1 and following of the French Consumer Code.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The General Terms and Conditions of Sale detailed below outline the rights and obligations of the image consultant Phenomen\u2019\u00e2me and her clients.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">Any user of the website <\/span><a href=\"http:\/\/www.phenomename.com\/\"><span lang=\"en-US\"><u>www.phenomename.com<\/u><\/span><\/a><span lang=\"en-US\"> is required to regularly review the general terms and conditions of sale and to read them before making any payment. This document constitutes a contract of adhesion binding the client to the consultant upon acceptance.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The applicable law for these general terms and conditions of sale is exclusively French law, to the exclusion of any foreign elements that may cause a conflict of laws or international jurisdiction. Only French courts shall have jurisdiction in the event of a dispute.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">In order to access the free and paid services of the consultant, you must have full legal capacity:<\/span><\/p><ul><li><p><span lang=\"en-US\">Be an adult (over 18 years old) at the time of signing the contract and not be subject to any total or partial incapacity;<\/span><\/p><\/li><li><p><span lang=\"en-US\">Be a minor but have authorization from a legal representative at the time of signing the contract and not be subject to any total or partial incapacity;<\/span><\/p><\/li><li><p><span lang=\"en-US\">Be legally authorized to represent a legal entity (having a mandate) at the time of signing the contract.<\/span><\/p><\/li><\/ul><p align=\"justify\"><span lang=\"en-US\">The client hereby certifies that they have the appropriate electronic equipment to use the consultant&#8217;s services, namely: A computer, a mouse, a camera, a microphone, headphones, a high-speed internet connection, a reliable application such as Google Chrome, an active credit card, and a Notion account.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">All costs incurred by the client for the use of the consultant&#8217;s services shall remain their responsibility (for example: purchase of computer equipment, internet connection, etc.).<\/span><\/p><p align=\"justify\">The client acknowledges:<\/p><ul><li><p><span lang=\"en-US\">that they are solely responsible for the use they make of the website <\/span><a href=\"http:\/\/www.phenomename.com\/\"><span lang=\"en-US\"><u>www.phenomename.com<\/u><\/span><\/a><span lang=\"en-US\">;<\/span><\/p><\/li><li><p><span lang=\"en-US\">that the communication of their identification details is done at their own responsibility;<\/span><\/p><\/li><li><p><span lang=\"en-US\">that they are aware of the nature of the internet (technical performance, response times for querying or browsing);<\/span><\/p><\/li><li><p><span lang=\"en-US\">that it is their responsibility to ensure that the technical characteristics of their computer allow them to access the website <\/span><a href=\"http:\/\/www.phenomename.com\/\"><span lang=\"en-US\"><u>www.phenomename.com<\/u><\/span><\/a><span lang=\"en-US\"> correctly;<\/span><\/p><\/li><li><p><span lang=\"en-US\">that it is their responsibility to take appropriate measures to protect and back up their own data and software from potential virus contamination.<\/span><\/p><\/li><\/ul><p align=\"justify\"><span lang=\"en-US\">Consequently, the consultant shall not be held liable for any direct or indirect damages arising from the use of the website and\/or the internet and\/or viruses.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">To modify or update the client\u2019s account or sensitive data, the consultant may require identity verification, in the most appropriate form.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">If a failure to meet the capacity requirements or prerequisites is observed, the client or user will have their access suspended until the issue is resolved. It is therefore essential that the client or user carefully fills out the fields regarding their personal data.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">These terms and conditions of sale and use are only available in French and English, for consultation and interpretation. The services offered can only be accessed in French and English by clients and users. In the case of international purchases or sales, which involve a foreign element in the person of the contracting party, the provisions of French law will remain applicable.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The client may request from the consultant a dated copy, either printed or digital, of the terms and conditions of sale applicable at the time of the order or booking.<\/span><\/p><p lang=\"en-US\" align=\"justify\"><br \/><br \/><\/p><p><span lang=\"en-US\"><b>Article 2. Independence of clauses and parties<\/b><\/span><\/p><p><span lang=\"en-US\">All clauses of these General Terms and Conditions of Sale are independent from one another. Consequently, the potential invalidity of one clause shall not affect the validity of the others, which shall continue to produce their full legal effects. The nullity of one clause shall not compromise the validity of the contract entered into between the parties.<\/span><\/p><p><span lang=\"en-US\">The parties agree to maintain their full independence and acknowledge that this partnership does not constitute an employment contract, a shareholders\u2019 agreement, or a partnership agreement. This professional collaboration shall in no way be interpreted as a merger, demerger, or the creation of a new legal entity. Neither party shall, by virtue of this agreement alone, acquire any shares, equity, or voting rights in the other party\u2019s company, unless otherwise expressly agreed between them.<\/span><\/p><p>\u00a0<\/p><p><span lang=\"en-US\"><b>Article 3. Event image consulting services<\/b><\/span><\/p><p><span lang=\"en-US\">Phenomen\u2019\u00e2me offers tailor-made image consulting services for special occasions. These services include recommendations on clothing style, accessories, beauty enhancement, posture, body language, and non-verbal communication.<\/span><\/p><p><span lang=\"en-US\">They are intended for both individuals and professionals, in the context of meaningful personal or professional events.<\/span><\/p><p><span lang=\"en-US\">Each service begins with a free 20 to 30-minute discovery call to identify the client\u2019s needs, style and communication objectives, and to propose a tailored service adapted to the upcoming event.<\/span><\/p><p><span lang=\"en-US\">The various services are detailed on the website <\/span><a href=\"http:\/\/www.phenomename.com\/\"><span style=\"color: #1155cc;\"><span lang=\"en-US\"><u>www.phenomename.com<\/u><\/span><\/span><\/a><span lang=\"en-US\">, and are categorized by type of event:<\/span><\/p><ul><li><p>Wedding<br \/><br \/><\/p><\/li><li><p>Religious Ceremony<br \/><br \/><\/p><\/li><li><p>Birthday<br \/><br \/><\/p><\/li><li><p>Reception<br \/><br \/><\/p><\/li><li><p>Award Ceremony<br \/><br \/><\/p><\/li><li><p>Appearance &amp; Public Speaking<br \/><br \/><br \/><\/p><\/li><\/ul><p><span lang=\"en-US\">Requests outside of these categories may also be considered, provided they relate to image consulting for a specific occasion.<\/span><\/p><h3><a name=\"_mtog5ilxibtd\"><\/a> <span style=\"color: #000000;\"><span style=\"font-size: small;\"><span lang=\"en-US\"><u>Complementary Services<\/u><\/span><\/span><\/span><\/h3><p><span lang=\"en-US\">Phenomen\u2019\u00e2me may occasionally offer additional services such as:<\/span><\/p><ul><li><p><span lang=\"en-US\">Event colour analysis: identifying the shades that enhance the client\u2019s natural complexion and presence.<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">Event wardrobe edit: assessing and optimizing existing pieces, refining the client\u2019s style, and aligning their wardrobe with their image goals.<br \/><\/span><br \/><br \/><\/p><\/li><\/ul><h3><a name=\"_wcbmkz23l2gt\"><\/a> <span style=\"color: #000000;\"><span style=\"font-size: small;\"><span lang=\"en-US\"><u>Nature of the services<\/u><\/span><\/span><\/span><\/h3><p><span lang=\"en-US\">All services listed are indicative and may evolve based on the specific needs expressed by the client. They are formalized in a personalized quote, which is the only binding contractual document.<\/span><\/p><p lang=\"en-US\"><br \/><br \/><\/p><h3><a name=\"_n72nyb4qgyot\"><\/a> <span style=\"color: #000000;\"><span style=\"font-size: small;\"><span lang=\"en-US\"><u>List of Services Offered<\/u><\/span><\/span><\/span><\/h3><p><span lang=\"en-US\">Each service is personalized depending on the type of event. For every category, the support may include one or more of the following dimensions: image assessment, outfit selection or creation, accessory coordination, beauty enhancement, posture guidance, body language, non-verbal communication, and photogenic presence.<\/span><\/p><h3><a name=\"_fptsvqaekyrz\"><\/a> <span style=\"color: #cc4125;\"><span style=\"font-size: small;\">WEDDING<\/span><\/span><\/h3><p><i><u><b>Content<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Tailor-made image consulting for the bride and groom, and their close circle<\/span><\/p><\/li><li><p><span lang=\"en-US\">Image assessment, outfit search or creation, accessory coordination, beauty enhancement, posture and photogenic presence coaching.<\/span><\/p><\/li><\/ul><p><i><u><b>Objectives<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Create a coherent and elegant image in harmony with the wedding aesthetic.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Support self-confidence to experience this moment with serenity and radiance.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Ensure a photogenic presence aligned with the emotion of the day.<\/span><\/p><\/li><\/ul><p><i><u><b>Target audience<\/b><\/u><\/i><\/p><ul><li><p>Bride \/ Groom \/ Future newlyweds<\/p><\/li><li><p>Parents \/ Siblings<\/p><\/li><li><p>Maid of honor \/ Bestman<\/p><\/li><li><p>Flower girl \/ Guests of honour<\/p><\/li><\/ul><p><br \/><br \/><\/p><h3><a name=\"_t5uewujpo8wk\"><\/a> <span style=\"color: #cc4125;\"><span style=\"font-size: small;\">RELIGIOUS CEREMONY<\/span><\/span><\/h3><p><i><u><b>Content<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Image consulting that honours cultural and spiritual codes.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Selection or creation of appropriate outfits, silhouette harmony, soft and respectful beauty enhancement, posture and gesture guidance.<\/span><\/p><\/li><\/ul><p><i><u><b>Objectives<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Create a modest, elegant and meaningful image.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Respect the religious setting while expressing one\u2019s identity.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Support each person in embodying a presence that feels sincere and appropriate.<\/span><\/p><\/li><\/ul><p><i><u><b>Target Audience<\/b><\/u><\/i><\/p><ul><li><p>Officiants<\/p><\/li><li><p>Parents \/ Close family<\/p><\/li><li><p>Godparents<\/p><\/li><li><p>Guests involved in the rite<\/p><\/li><\/ul><h3><a name=\"_v54rpt831su5\"><\/a> <span style=\"color: #cc4125;\"><span style=\"font-size: small;\">BIRTHDAY <\/span><\/span><\/h3><p><i><u><b>Content<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Personalized image consulting to mark a meaningful life milestone.<\/span><\/p><\/li><li><p>Style diagnosis, outfit selection or creation, beauty enhancement, posture guidance and non-verbal communication tips.<\/p><\/li><\/ul><p><i><u><b>Objectives<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Reveal an authentic and flattering image to celebrate a key moment.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Express your personality with sincerity through every detail.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Feel good in your skin, your style and your presence.<\/span><\/p><\/li><\/ul><p><i><u><b>Target Audience<\/b><\/u><\/i><\/p><ul><li><p>Child \/ Teenager<\/p><\/li><li><p><span lang=\"en-US\">Young adult \/ In their 30s \/ 40s<\/span><\/p><\/li><li><p>50s and beyond<\/p><\/li><li><p><span lang=\"en-US\">Guest wishing to shine at a special celebration<\/span><\/p><\/li><\/ul><h3><a name=\"_944kyhjstdyl\"><\/a> <span style=\"color: #cc4125;\"><span style=\"font-size: small;\">RECEPTION<\/span><\/span><\/h3><p><i><u><b>Content<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Image and presence consulting for private or public receptions.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Outfit selection or creation, beauty enhancement, posture, non-verbal communication and social ease coaching.<\/span><\/p><\/li><\/ul><p><i><u><b>Objectives<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Craft an elegant, fluid image suited to the occasion.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Encourage authentic self-expression in a festive or formal setting.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Gain ease, photogenic presence and impact in interactions.<\/span><\/p><\/li><\/ul><p lang=\"en-US\"><br \/><br \/><\/p><p><i><u><b>Target Audience<\/b><\/u><\/i><\/p><ul><li><p>Host \/ Hostess<\/p><\/li><li><p>Featured or expected guest<\/p><\/li><li><p>Close circle member<\/p><\/li><li><p>Speaker or visible collaborator<\/p><\/li><\/ul><h3><a name=\"_z0bh697z8w2b\"><\/a> <span style=\"color: #cc4125;\"><span style=\"font-size: small;\">AWARD CEREMONY <\/span><\/span><\/h3><p><i><u><b>Content<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Confidential guidance focused on image and presence during award ceremonies.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Personalized advice on outfit, beauty, body language and public poise.<\/span><\/p><\/li><\/ul><p><i><u><b>Objectives<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Create a strong and inspiring image.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Boost self-confidence and align image, speech and the role being honoured.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Highlight the uniqueness of one\u2019s journey through a confident and coherent presence.<\/span><\/p><\/li><\/ul><p><i><u><b>Target Audience<\/b><\/u><\/i><\/p><ul><li><p>Award recipient<\/p><\/li><li><p>Nominee<\/p><\/li><li><p>Speaker or accompanying person<\/p><\/li><li><p><span lang=\"en-US\">Guest of honour or front-row attendee<\/span><\/p><\/li><\/ul><h3><a name=\"_m8szjbqa3br1\"><\/a> <span style=\"color: #cc4125;\"><span style=\"font-size: small;\">APPEARANCE &amp; SPEECH<\/span><\/span><\/h3><p><i><u><b>Content<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Personalized preparation for public speaking and stage presence.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Outfit selection, beauty enhancement, posture, eye contact, gestures, and photogenic presence.<\/span><\/p><\/li><\/ul><p><i><u><b>Objectives<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Ensure a coherent, fluid and impactful image.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Enhance stage presence and authentic posture.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Feel aligned with oneself while fulfilling a public role.<\/span><\/p><\/li><\/ul><p lang=\"en-US\"><br \/><br \/><\/p><p><i><u><b>Target Audience<\/b><\/u><\/i><\/p><ul><li><p>Keynote speaker<\/p><\/li><li><p>Spokesperson \/ Board member<\/p><\/li><li><p>Artist \/ Designer \/ Speaker<\/p><\/li><li><p><span lang=\"en-US\">Guest of honour or visible figure<\/span><\/p><\/li><\/ul><h3><a name=\"_z7ghuqvv2qbg\"><\/a> <span style=\"color: #cc4125;\"><span style=\"font-size: small;\"><span lang=\"en-US\">EVENT COLOR ANALYSIS<\/span><\/span><\/span><\/h3><p><span lang=\"en-US\"><i><u><b>Content<\/b><\/u><\/i><\/span><\/p><p><span lang=\"en-US\">Identification of your ideal color palette to enhance your complexion and create visual harmony in connection with the event.<\/span><\/p><p><i><u><b>Objectives<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Choose the most flattering shades for a key moment: wedding, award ceremony, public appearance, birthday, etc.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Craft a coherent, elegant, and memorable image.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Enhance the client\u2019s figure, complexion, and personality.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Bring ease, radiance, and true alignment between the person, the event, and the message they wish to convey.<\/span><\/p><\/li><\/ul><p><span lang=\"en-US\"><i><u><b>Target Audience<\/b><\/u><\/i><\/span><\/p><p><span lang=\"en-US\">Anyone preparing for a personal or professional event:<\/span><\/p><ul><li><p><span lang=\"en-US\">Bride or groom, guest of honour, graduate, award recipient, speaker, project leader, etc.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Anyone wishing to shine in alignment with their role, style, and context.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Anyone looking for the perfect outfit and the details that make all the difference.<\/span><\/p><\/li><\/ul><p><i><u><b>In Practice<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">In-person session (or remote via video call depending on the case)<\/span><\/p><\/li><li><p>Personalised diagnosis with colour tests<\/p><\/li><li><p><span lang=\"en-US\">Tailored advice based on the event, your role, and your silhouette<\/span><\/p><\/li><li><p><span lang=\"en-US\">Personal colour booklet provided, with concrete suggestions<\/span><\/p><\/li><\/ul><h3><a name=\"_9k1ala4511gl\"><\/a> <span style=\"color: #cc4125;\"><span style=\"font-size: small;\"><span lang=\"en-US\">EVENT WARDROBE EDIT<\/span><\/span><\/span><\/h3><p><span lang=\"en-US\"><i><u><b>Content<\/b><\/u><\/i><\/span><\/p><p><span lang=\"en-US\">A strategic wardrobe edit to keep the most flattering pieces, donate or sell unused ones, and guide future purchases aligned with your image goals.<\/span><\/p><p><i><u><b>Objectives<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">Clarify which items still reflect your style, body shape, and desired image.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Optimise your wardrobe for upcoming events \u2014 elegant, cohesive, and up to date.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Make clear decisions about each piece: keep, tailor, donate, or sell.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Consciously prepare for the acquisition (or creation) of new pieces aligned with your image objectives.<\/span><\/p><\/li><\/ul><p><i><u><b>Target Audience<\/b><\/u><\/i><\/p><p>Anyone who:<\/p><ul><li><p><span lang=\"en-US\">Is preparing for an event and wants a solid wardrobe foundation.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Has accumulated outfits they no longer dare to wear or don\u2019t know how to style.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Is going through an image or life transition and wants to clarify their style.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Wants a more harmonious, responsible, and personality-aligned event wardrobe.<\/span><\/p><\/li><\/ul><p><i><u><b>In Practice<\/b><\/u><\/i><\/p><ul><li><p><span lang=\"en-US\">At-home session (or remote via video call for pre-editing and advice).<\/span><\/p><\/li><li><p><span lang=\"en-US\">Analysis of your event outfits: style, condition, and alignment with your goals.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Advice on sorting, styling, reworking, and upcoming needs.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Personalized summary sheet (items to keep \/ to tailor \/ to pass on).<\/span><\/p><\/li><\/ul><h3><a name=\"_3tltmq6n9b2j\"><\/a> <span style=\"color: #000000;\"><span style=\"font-size: small;\"><span lang=\"en-US\"><u>Specific Provisions<\/u><\/span><\/span><\/span><\/h3><p><span lang=\"en-US\">The client acknowledges that the advice provided by the consultant is in no way mandatory. These are professional and personalized recommendations, based on an analysis of the client\u2019s color harmony, body shape, personal style, personality, event context, and identified communication goals.<\/span><\/p><p><span lang=\"en-US\">The techniques used are designed to enhance the client\u2019s image and self-perception, in accordance with the consultant\u2019s specific approach.<\/span><\/p><p><span lang=\"en-US\">If necessary, the consultant reserves the right to adapt the content of her services according to the client\u2019s expressed needs. Tailor-made programmes are provided for guidance purposes only. Offers and services are subject to change without notice for future sessions.<\/span><\/p><p><span lang=\"en-US\">Custom arrangements may be agreed upon by both parties, subject to validation through a personalized quote and a signed contract within the agreed timeframe.<\/span><\/p><p><span lang=\"en-US\">In the event of a dual agreement (general terms and specific terms), the specific terms shall prevail.<\/span><\/p><p>\u00a0<\/p><p><span lang=\"en-US\"><b>Article 4. Duration and frequency of services<\/b><\/span><\/p><ul><li><p><span lang=\"en-US\">Image coaching related to a wedding, religious ceremony, birthday, reception, award ceremony, public appearance or speech \u2014 or any other type of event \u2014 is subject to a personalized schedule agreed in advance with the client, ensuring a tailor-made experience aligned with their specific needs.<\/span><\/p><\/li><li><p><span lang=\"en-US\">Colour analysis session: approximately 1 to 1.5 hours<br \/>Event wardrobe edit: duration to be adjusted depending on the wardrobe&#8217;s size and content<\/span><\/p><\/li><\/ul><p><span lang=\"en-US\">The durations mentioned are estimates, which may evolve according to the actual needs expressed during the session.<\/span><\/p><p><span lang=\"en-US\">Both the consultant and the client agree to respect the scheduled dates and times. Any request for modification must be submitted as early as possible in order to preserve the quality of the service process<br \/><\/span><\/p><p>\u00a0<\/p><p><span lang=\"en-US\"><b>Article 5. Consultant&#8217;s availability<\/b><\/span><\/p><p><span lang=\"en-US\">Phenomen\u2019\u00e2me\u2019s working schedule is as follows: Monday to Friday, 10:00 AM\u20131:00 PM \/ 2:00 PM\u20136:00 PM, excluding public holidays and vacation periods communicated to the client in the contract or quote.<\/span><\/p><p><span lang=\"en-US\">Outside of these hours, the consultant is not reachable and appointments cannot be scheduled.<\/span><\/p><p><span lang=\"en-US\">The consultant strives to respond to clients promptly but is not contractually bound to any specific response time.<\/span><\/p><p><span lang=\"en-US\">The consultant does not accept urgent assignments, except in exceptional cases, subject to an additional financial compensation agreed upon by both parties.<\/span><\/p><p><span lang=\"en-US\">Furthermore, any service performed outside of regular working hours (i.e., Saturdays, Sundays, and public holidays) or on short notice may be subject to a specific additional fee.<\/span><\/p><p><span lang=\"en-US\">The client is reminded that the consultant retains full independence in managing her schedule and available time slots. Under no circumstances may the client impose constraints or limitations on the consultant\u2019s contractual freedom to set her own availability.<\/span><\/p><p>\u00a0<\/p><p><span lang=\"en-US\"><b>Article 6. Respective obligations of the parties<\/b><\/span><\/p><p><span style=\"color: #cc4125;\">Commitments of the consultant:<\/span><\/p><ul><li><p><span lang=\"en-US\">The consultant commits to deploying all necessary means to meet the needs for which she has been engaged by her clients.<\/span><\/p><\/li><li><p><span lang=\"en-US\">She agrees to carry out the service with seriousness, consistency, attentiveness, and kindness.<\/span><\/p><\/li><li><p><span lang=\"en-US\">If necessary, she may participate in drafting the specifications in collaboration with the client.<\/span><\/p><\/li><li><p><span lang=\"en-US\">She is subject to an obligation of means in the performance of her service, in accordance with common contract law.<\/span><\/p><\/li><li><p><span lang=\"en-US\">She complies with her obligation of conformity regarding the services and products delivered. All marketed products are deemed compliant and free from hidden defects. Under Articles L217-4 et seq. of the Consumer Code and Articles 1641 et seq. of the Civil Code, each sold product must conform to its description and be free of any hidden defects.<\/span><\/p><\/li><\/ul><p><span lang=\"en-US\">The consumer or non-professional client has thirty months to assert their rights regarding any conformity issues with the delivered product.<\/span><\/p><p><span lang=\"en-US\">To apply the legal warranty for conformity or hidden defects, it must be proven that:<\/span><\/p><ul><li><p><span lang=\"en-US\">The product cannot be used normally, as would a similar product,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">The product does not match the description given by the client, even if it functions perfectly,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">The claimed qualities of the product are non-existent,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">There is a manufacturing defect, imperfection, or poor assembly,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">There is a faulty installation rendering the product unusable.<br \/><\/span><br \/><br \/><\/p><\/li><\/ul><p><span lang=\"en-US\">This warranty does not apply in cases where:<\/span><\/p><ul><li><p><span lang=\"en-US\">The sales contract was concluded with a professional client,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">The claim is made more than thirty months after purchase or order on the website,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">The defect or issue was already known at the time of purchase,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">The defect could not have been ignored at the date of purchase,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">The defect was caused by the user\u2019s misuse.<br \/><\/span><br \/><br \/><\/p><\/li><\/ul><p><span lang=\"en-US\">The consultant will inform the client of any updates, including security updates, specifying their duration clearly and understandably on a durable medium accompanying the sale, free of charge.<\/span><\/p><p><span lang=\"en-US\">The client will also be informed about the impact of updates and software changes on available storage space and RAM during the entire legal conformity warranty period.<\/span><span lang=\"en-US\"><b><br \/><\/b><\/span><br \/><br \/><\/p><p><span style=\"color: #cc4125;\">The client agrees to:<\/span><\/p><ul><li><p><span lang=\"en-US\">Clearly communicate their expectations to effectively guide the consultant in fulfilling her tasks,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">Pay the amount due for the reserved service,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">Not disclose access codes to the consultant\u2019s programs and services, under penalty of suspension and revocation of access rights and damages,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">Provide all necessary information and documents in due time for proper performance of the services,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">Actively engage in the support process by using the resources provided and implementing the advice given,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">Retain final decision-making authority over haircut and hair color performed by the hairdresser partner, whom they are responsible for informing; the consultant\u2019s role is to provide recommendations and accompany the client to the hairdresser,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">Retain final decision-making authority over cosmetic products recommended by the makeup partner, which are given for guidance only and do not replace a dermatologist\u2019s medical prescription; the client alone is responsible for testing products on their skin to ensure no allergic reaction,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">Retain final decision-making authority over clothes and accessories they choose to part with during wardrobe sorting; the consultant is not responsible for the donation or sale of the client\u2019s clothes and\/or accessories,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">Retain final decision-making authority over clothes and\/or accessories they choose to purchase; the consultant is not responsible for the client\u2019s purchases,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">Maintain full responsibility for choices related to hairstyle, cosmetic products (not medical substitutes), makeup, as well as clothes and accessories (sorting, donations, sales, purchases).<\/span><\/p><\/li><\/ul><p><span lang=\"en-US\">In general, the client and the consultant agree to actively collaborate to ensure the proper execution of the contract. Each party commits to promptly communicating any difficulties encountered during the project, allowing the other party to take necessary measures.<br \/><\/span><br \/><br \/><\/p><p><span lang=\"en-US\">Both parties agree to a strict confidentiality policy and shall not disclose any information shared during the performance of the services, nor after the contract ends.<\/span><\/p><p>\u00a0<\/p><p><span lang=\"en-US\"><b>Article 7. Limitation of liability<\/b><\/span><\/p><p><span lang=\"en-US\">The consultant undertakes to implement all necessary means to achieve the client&#8217;s style and communication objectives but cannot guarantee any subjective result related to self-acceptance, improvement of self-esteem, or physical appearance.<\/span><\/p><p><span lang=\"en-US\">Under no circumstances shall the consultant&#8217;s services replace psychological or therapeutic support by healthcare professionals. These are not medical, psychological, or advisory services intended to substitute those of a regulated or unregulated profession, such as consultations with a psychologist, dietician, naturopath, therapist, or personal development coach, for example.<\/span><\/p><p><span lang=\"en-US\">In the event of force majeure or an unforeseen event, the consultant cannot be held liable. The consultant&#8217;s liability will not be engaged in the following cases:<\/span><\/p><ul><li><p>Force majeure or unforeseeable events<\/p><\/li><li><p>Computer problems or malfunctions<\/p><\/li><li><p><span lang=\"en-US\">Typographical errors or involuntary writing mistakes<\/span><\/p><\/li><li><p>Subsequent changes in legislation<\/p><\/li><li><p><span lang=\"en-US\">Events beyond the control of the company<\/span><\/p><\/li><\/ul><p><span lang=\"en-US\">Force majeure refers to events or circumstances that are irresistible, external to the parties, unforeseeable, and beyond the control of the parties, despite all reasonably possible efforts to prevent them.<\/span><\/p><p><span lang=\"en-US\">Force majeure also includes transportation or supply blockages, earthquakes, fires, storms, floods, lightning, telecommunications network outages, particularly any networks accessible via the internet, or difficulties related to telecommunications networks outside the parties\u2019 control.<\/span><\/p><p><span lang=\"en-US\">The affected party will notify the other within five business days following the date it became aware of the force majeure event. Both parties will then agree on the conditions under which the contract will continue to be executed.<\/span><\/p><p><span lang=\"en-US\">The consultant&#8217;s liability will not be engaged in case of force majeure or gross or intentional fault by the client during the performance of the service.<\/span><\/p><p>\u00a0<\/p><p><span lang=\"en-US\"><b>Article 8. Pricing policy<\/b><\/span><\/p><p><span lang=\"en-US\"><u>Tailor-made event services<br \/><\/u><\/span><span lang=\"en-US\">All event image consulting services offered by Phenomen\u2019\u00e2me (weddings, religious ceremonies, birthdays, receptions, award ceremonies, appearances &amp; speeches, etc.) are provided exclusively based on a personalized quote, prepared after an initial discovery call or prior discussion with the client.<\/span><\/p><p><span lang=\"en-US\">Each quote takes into account the specific needs expressed, the desired level of preparation, the complexity of the event, the location, as well as the estimated duration of the service. <\/span><\/p><p><span lang=\"en-US\">A quote is valid for 30 days from the date of issuance.No service may commence without the signed quote and payment of the required deposit.<\/span><\/p><p><span lang=\"en-US\"><u>Deposit &amp; payment<\/u><\/span><\/p><p><span lang=\"en-US\">The consultant is subject to VAT under the intra-community number FR85929422855. <\/span><\/p><p><span lang=\"en-US\">Any quote is confirmed upon receipt of a non-refundable deposit of 30% including tax, except in duly justified cases of force majeure. The signing of the quote and payment of the deposit guarantee the reservation of the client\u2019s spot in the consultant\u2019s schedule. <\/span><\/p><p><span lang=\"en-US\">In case of late payment, Phenomen\u2019\u00e2me reserves the right to suspend or cancel the service without compensation owed to the client.<\/span><\/p><p><span lang=\"en-US\">The balance must be paid no later than 48 hours before the service date, by bank transfer. Cash payments or installment payments are not accepted unless expressly agreed in writing by the consultant. The total amount remains due upon receipt of the invoice, and no payment term exceeding 48 hours is generally granted.<\/span><\/p><p><span lang=\"en-US\">Unpaid amounts will result in immediate suspension of the client\u2019s access to the consultant\u2019s services. Any bank charges or fees related to rejected payments are entirely the client\u2019s responsibility. The client\u2019s account may also be suspended or deleted and will be reactivated only after full settlement of outstanding amounts.<\/span><\/p><p><span lang=\"en-US\">In accordance with Article L 441-6 of the French Commercial Code, late payment penalties equal to three times the current legal interest rate will be applied to the total amount including tax starting the day after the payment due date stated on the invoice, without any reminder being necessary.<\/span><\/p><p><span lang=\"en-US\">If payments are made after the due date, a fixed recovery fee of \u20ac40 excluding tax will be charged.<\/span><\/p><p><span lang=\"en-US\"><u>Travel expenses<\/u><\/span><\/p><p><span lang=\"en-US\">Services are primarily performed in Paris and the \u00cele-de-France region (zones 1 to 5).<\/span><\/p><p><span lang=\"en-US\">Any travel outside this area, whether in France or internationally, will incur an additional charge covering round-trip transportation costs (tickets, fuel, tolls, etc.), accommodation, and logistics.<\/span><\/p><p><span lang=\"en-US\">Any travel necessary for the proper execution of the contract may also be billed to the client.<\/span><\/p><p><span lang=\"en-US\"><u>Additional fees<\/u><\/span><\/p><p><span lang=\"en-US\">Any request for additional services not included in the initial quote and involving extra work for the consultant will be subject to a supplementary detailed quote to be approved and signed by the client.<\/span><\/p><p><span lang=\"en-US\"><u>Urgent services, weekends &amp; public holidays<br \/><\/u><\/span><span lang=\"en-US\">Subject to the consultant\u2019s agreement, any request made less than one week before the event date will be considered urgent and will incur a surcharge of 50% of the total service price, justified by the exceptional and rapid mobilization of necessary resources.<\/span><\/p><p><span lang=\"en-US\">Similarly, any service requested on a Saturday, Sunday, or public holiday will be subject to a specific increased quote, depending on the consultant\u2019s availability.<\/span><\/p><p><span lang=\"en-US\"><u>Cancellation or modification<\/u><\/span><\/p><p><span lang=\"en-US\">All cancellation requests must be submitted in writing (email) at least 48 hours before the scheduled service date. <\/span><\/p><p><span lang=\"en-US\">In case of late cancellation (less than 48 hours before) or client no-show on the day of service, the full amount remains payable, and no refund will be issued.<\/span><\/p><p><span lang=\"en-US\">A rescheduling request made less than 48 hours before the service may be considered exceptionally, depending on availability and provided that the balance has already been paid.<\/span><\/p><p><span lang=\"en-US\"><u>Price revisions and validity of offers<\/u><\/span><\/p><p><span lang=\"en-US\">Prices communicated as part of commercial offers, discounts, or promotions are defined or granted by the consultant for a limited period. No discount or deposit will be granted in case of early payment.<\/span><\/p><p><span lang=\"en-US\">Only the signed quote is binding and remains valid under the conditions and deadlines specified therein.<\/span><\/p><p><span lang=\"en-US\">Phenomen\u2019\u00e2me reserves the right to revise its prices at any time, without affecting already accepted quotes.<\/span><\/p><p>\u00a0<\/p><p><span lang=\"en-US\"><b>Article 9. Booking and ordering process for image consulting services<\/b><\/span><\/p><p><span lang=\"en-US\">To confirm their interest in benefiting from the consultant\u2019s services, the client must submit a request via the website <\/span><a href=\"http:\/\/www.phenomename.com\/\"><span style=\"color: #1155cc;\"><span lang=\"en-US\"><u>www.phenomename.com<\/u><\/span><\/span><\/a><span lang=\"en-US\"> on the \u201cContact me\u201d page\u2014either by booking a free discovery call of approximately 20 to 30 minutes, or by sending a message through the contact form. A free discovery call will then be scheduled between the consultant and the client.<\/span><\/p><p><span lang=\"en-US\">This initial exchange is essential for the consultant to understand the client\u2019s needs and to propose a tailored offer aligned with their goals and the nature of the upcoming event.<\/span><\/p><p><span lang=\"en-US\">Following this call, the consultant reserves a period of reflection to carefully review the request. She also reserves the right to decline the collaboration if the issues raised fall outside the scope of her services or for any other legitimate reason, in accordance with Article L121-11 of the French Consumer Code.<\/span><\/p><p><span lang=\"en-US\">If the request is accepted, the prospective client will receive:<\/span><\/p><ul><li><p><span lang=\"en-US\">A detailed and personalized commercial proposal outlining the support provided,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">A complete quote for the services,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">These general terms and conditions of sale,<br \/><\/span><\/p><\/li><li><p><span lang=\"en-US\">An image rights authorization form (if applicable).<br \/><\/span><br \/><br \/><\/p><\/li><\/ul><p><span lang=\"en-US\">To validate the contractual agreement, the client must return the signed and dated quote\u2014either electronically or by hand\u2014with the mention \u201cApproved\u201d (\u201cBon pour accord\u201d), which confirms that the client has read and accepted these general terms and conditions. This document must be sent to the following email address: contact@phenomename.com or by post to Phenomen\u2019\u00e2me, 58 rue de Monceau, 75008 Paris.<\/span><\/p><p><span lang=\"en-US\">In the case of a double engagement with the consultant, the specific terms stated in the quote will take precedence over the general terms outlined in this document.<\/span><\/p><p><span lang=\"en-US\">The client acknowledges that an unsigned quote is valid for one month from the date of issuance. After this period, the quote shall be deemed void.<\/span><\/p><p><span lang=\"en-US\">Signing the quote constitutes full acceptance of the commercial proposal and these general terms and conditions. The payment of the 30% deposit officially marks the start of the consultant\u2019s mission. From this point forward, the consultant will proceed based on the signed quote and will not accept any disputes regarding the elements previously validated.<\/span><\/p><p>\u00a0<\/p><p><span lang=\"en-US\"><b>Article 10. Service execution<\/b><\/span><\/p><p><span lang=\"en-US\">The services offered are delivered either remotely or in person, based on the information provided by the client and within the timeframe mutually agreed upon. To ensure smooth coordination, communication will primarily take place by email or via the Notion platform for clients whose support includes access between sessions.<\/span><\/p><p><span lang=\"en-US\">In some cases, in-person meetings may be arranged in collaboration with partner companies for services such as makeup, hairstyling, photoshoots, or others, depending on the client\u2019s goals. If both parties agree, these specific arrangements will be defined in writing.<\/span><\/p><p><span lang=\"en-US\">To maintain a fluid support experience, exchanges will mostly be conducted via email or the designated Notion space, depending on the service. The discovery call is held via video conference (Zoom or Google Meet), and a 30-day follow-up is provided via WhatsApp (messages or voice notes) for applicable programs.<\/span><\/p><p><span lang=\"en-US\">For video conferences (Zoom or Google Meet), the consultant will send a link to the client no later than 2 hours before the scheduled session. The client is responsible for checking their email and ensuring a stable internet connection to guarantee a smooth meeting.<\/span><\/p><p><span lang=\"en-US\">Some services include preliminary preparation by the client, who must complete the required exercises on the Notion platform. These exercises are essential to allow the consultant to personalize the service and stay within the agreed timeline.<\/span><\/p><p><span lang=\"en-US\">One day before each session, the client will receive an email reminder with the time, location, and any exercises to complete.<\/span><\/p><p><span lang=\"en-US\"><u>Color Analysis<\/u><\/span> <span lang=\"en-US\"><i>(depending on the program selected by the client)<\/i><\/span><\/p><p><span lang=\"en-US\">The consultant determines the client\u2019s color palette using the patented ColorPrecision\u2122 method, developed by the consultant\u2019s training school, IDRI.<\/span><\/p><p><span lang=\"en-US\">This technique relies on analyzing three criteria (temperature, clarity, and saturation), allowing the consultant to provide a personalized color diagnosis and recommend the tones that naturally enhance the client\u2019s complexion, in harmony with their communication goals, personal style, and the tone of the event.<\/span><\/p><p><span lang=\"en-US\"><u>Body shape<\/u><\/span> <span lang=\"en-US\"><i>(depending on the program selected by the client)<\/i><\/span><\/p><p><span lang=\"en-US\">The consultant provides a facial and\/or body shape analysis, depending on the selected service, to better support the client in achieving their style and event communication goals.<\/span><\/p><p><u>Facial shapes \u2014 Women<\/u><\/p><ul><li><p>Oval<\/p><\/li><li><p>Elongated<\/p><\/li><li><p>Rectangular<\/p><\/li><li><p>Round<\/p><\/li><li><p>Square<\/p><\/li><li><p>Hexagonal (or diamond)<\/p><\/li><li><p>Upright triangle (point up)<\/p><\/li><li><p>Inverted triangle (point down)<\/p><\/li><li><p>Heart-shaped<br \/><br \/><br \/><\/p><\/li><\/ul><p><u>Facial shapes \u2014 Men<\/u><\/p><ul><li><p>Oval<\/p><\/li><li><p>Elongated<\/p><\/li><li><p>Rectangular<\/p><\/li><li><p>Round<\/p><\/li><li><p>Square<\/p><\/li><li><p>Hexagonal (or diamond)<\/p><\/li><li><p>Upright triangle (point up)<\/p><\/li><li><p>Inverted triangle (point down)<\/p><\/li><\/ul><p><u><br \/>Body shapes \u2014 Women<\/u><\/p><ul><li><p>X<\/p><\/li><li><p>8<\/p><\/li><li><p>H (rectangular)<\/p><\/li><li><p>A<\/p><\/li><li><p>V<\/p><\/li><li><p>O<br \/><br \/><\/p><\/li><\/ul><p><u>Body shapes \u2014 Men<\/u><\/p><ul><li><p>A<\/p><\/li><li><p>V<\/p><\/li><li><p>O<\/p><\/li><li><p>H (rectangular)<br \/><br \/><br \/><\/p><\/li><\/ul><p><span lang=\"en-US\">For this, the client is not required to provide their measurements, height, or weight. However, the client is free to share this information if they wish.<\/span><\/p><p><span lang=\"en-US\"><u>Purchase Recommendations for the client<\/u><\/span> <span lang=\"en-US\"><i>(depending on the selected program)<br \/><\/i><\/span><span lang=\"en-US\">As part of the service, the consultant may suggest clothing, jewelry, accessories, or other types of products for the client. These suggestions are based on research conducted among various companies, and may include priced or non-priced proposals.<\/span><\/p><p><span lang=\"en-US\">It is the client&#8217;s responsibility to place orders for the recommended items\u2014or equivalent alternatives\u2014to meet the project brief.<\/span><\/p><p><span lang=\"en-US\">If the client notices a discrepancy in price, quality, or any other element regarding the consultant&#8217;s suggestions, they agree not to take any legal action against the consultant, acknowledging the waiver of liability related to the proposed shopping list.<\/span><\/p><p><span lang=\"en-US\">In addition, under no circumstances will the consultant cover any purchase costs. It is solely up to the client to allocate a budget, contact the suggested brands, and assume all financial and logistical responsibilities related to the items. The client accepts any price changes, product defects, or purchase-related issues.<\/span><\/p><p><span lang=\"en-US\">The consultant\u2019s role is strictly to provide style and technical recommendations. The decision to purchase and the purchasing process itself are entirely the client\u2019s responsibility.<\/span><\/p><p lang=\"en-US\">\u00a0<\/p><p><span lang=\"en-US\"><u>Inspirations <\/u><\/span><span lang=\"en-US\"><i>(depending on the service chosen)<\/i><\/span><\/p><p><span lang=\"en-US\">The consultant may suggest outfit inspirations, complete looks (including accessories), color combinations, and hairstyle ideas using royalty-free images. These images may not be shared, sold, or redistributed by the client after reception.<\/span><\/p><p><span lang=\"en-US\"><u>Fragrance Recommendations <\/u><\/span><span lang=\"en-US\"><i>(depending on the service chosen)<\/i><\/span><\/p><p><span lang=\"en-US\">The consultant presents the different olfactory families and guides the client toward a perfume selection aligned with their personality and communication goals. No brand will be favored; instead, the consultant will suggest a variety of options from different fragrance houses that meet the client&#8217;s needs.<\/span><\/p><p><span lang=\"en-US\">This process aims to help define an olfactory signature that aligns with the overall image built during the coaching journey.<\/span><\/p><p><span lang=\"en-US\"><b><br \/>Article 11. End of the service<\/b><\/span><\/p><p><span lang=\"en-US\">The service is considered complete once all deliverables have been provided to the client and full payment has been received by the consultant.<\/span><\/p><p><span lang=\"en-US\">At the end of the mission, the client may duplicate their personalized workspace and keep all the content developed during the process. This workspace remains accessible for 90 calendar days. After this period, it may be deleted without prior notice.<\/span><\/p><p><span lang=\"en-US\">A 30-day post-support follow-up is included with any full image consulting service. It allows the client to ask occasional questions or request minor adjustments directly related to the initial support. This follow-up is carried out remotely (via email or message), Monday to Friday, with an estimated response time of 24 to 48 hours.<\/span><\/p><p><span lang=\"en-US\">This follow-up does not constitute a new service or a daily accompaniment. Any request made after this 30-day period will be subject to an additional quote.<\/span><\/p><p><span lang=\"en-US\"><b><br \/>Article 12. Personal data processing<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The consultant commits to handling the personal data of her clients for professional purposes and for the tasks outlined in the contract.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The data processed for the follow-up of the services are as follows:<\/span><\/p><ul><li><p>Last Name<\/p><\/li><li><p>First Name<\/p><\/li><li><p><span lang=\"en-US\">Company Name (if professional consulting)<\/span><\/p><\/li><li><p>Siret Number (for professionals)<\/p><\/li><li><p>Postal Address<\/p><\/li><li><p>Postal Code<\/p><\/li><li><p>Mobile Phone Number<\/p><\/li><li><p>Email Address<\/p><\/li><li><p><span lang=\"en-US\">Date of birth (day and month)<\/span><\/p><\/li><li><p>Profession<\/p><\/li><li><p><span lang=\"en-US\">Clothing preferences (colors, cuts, patterns, style, type of clothing\u2026)<\/span><\/p><\/li><li><p><span lang=\"en-US\">Physical characteristics (facial and\/or body morphology analysis, hair and eye color diagnosis)<\/span><\/p><\/li><li><p>Clothing sizes<\/p><\/li><li><p><span lang=\"en-US\">Personal preferences (pets, sports, musical instruments, flowers, living room style, food, vacation spots\u2026)<\/span><\/p><\/li><li><p><span lang=\"en-US\">Nature of the event subject to the image consulting service<\/span><\/p><\/li><\/ul><p align=\"justify\"><span lang=\"en-US\">Certain sensitive data, such as body measurements, may be collected with the client\u2019s consent. This information allows the consultant to recommend a clothing strategy aligned with the client\u2019s style and communication goals for the event.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">All sensitive data will be anonymized within 3 months after the completion of the mission to respect the client\u2019s privacy.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The client has the right to access, rectify, port, and erase their data, or to limit its processing, in accordance with the French Data Protection Act of January 6, 1978, as amended, and the European Regulation No. 2016\/679\/UE of April 27, 2016 (effective May 25, 2018). Any complaint should be preferably addressed directly to the consultant to find an appropriate solution.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">In case of a dispute, the client can freely report it to the CNIL (French Data Protection Authority), with the legal information available regarding the consultant; in the Preamble of these general terms and conditions.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The retention and use of personal data cannot exceed 3 years from the date of their first collection.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">Please refer to the Privacy Policy, available on the website (<\/span><a href=\"http:\/\/www.phenomename.com\/\"><span lang=\"en-US\"><u>www.phenomename.com<\/u><\/span><\/a><span lang=\"en-US\">).<\/span><\/p><p align=\"justify\">\u00a0<\/p><p align=\"justify\"><span lang=\"en-US\"><b>Article 13. Intellectual property<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">This clause is drafted in strict compliance with the Intellectual Property Code. The elements provided by the consultant as part of her services remain her intellectual property. All rights of reproduction, modification, and distribution are reserved.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">Reproduction, whether partial or total, cannot be carried out without the express consent of the consultant. Each work and communication medium (paper, digital, electronic, oral, etc.) remains the intellectual property and copyright of the consultant.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The client agrees not to use, transmit, or reproduce all or part of these documents for the purpose of organizing or carrying out services related to or similar to the consultant&#8217;s activity.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The client is strictly prohibited from donating or reselling the work materials provided by the consultant, under penalty of legal action.<\/span><\/p><p align=\"justify\">\u00a0<\/p><p align=\"justify\"><span lang=\"en-US\"><b>Article 14. Confidentiality and professional secrecy<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">Both parties mutually agree to maintain strict confidentiality and professional discretion throughout the course of the service.<br \/>No private, sensitive, or non-public information concerning the other party may be disclosed without their prior written consent.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">In the event of a dispute, this obligation remains in effect. Any public statement that could harm the image, reputation, or interests of the other party shall be considered a breach of these general terms and conditions.<\/span><\/p><p align=\"justify\">\u00a0<\/p><p align=\"justify\"><span lang=\"en-US\"><b>Article 15. Withdrawal period<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">Only for consumer or non-professional clients, based on the preliminary article of the Consumer Code.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">If eligible, the client has a 14-day withdrawal period to cancel their order free of charge within this period. No payment may be requested during this time, except in the case of an express waiver of this period.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The client\u2019s express waiver of the right of withdrawal allows for the payment of the order to be required before the end of the 14-day legal period, starting from the registration. To withdraw, the client, whether consumer or non-professional, may do so by any means, without the need for justification.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The express waiver of the right of withdrawal applies to the delivery of services before the 14-day period, in accordance with the Consumer Code, which states: \u2018The right of withdrawal cannot be exercised for contracts: 1\u00b0 For the supply of services fully executed before the end of the withdrawal period and whose execution started after the express prior agreement of the consumer and the express waiver of their right of withdrawal.\u2019<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The right of withdrawal does not apply to digital products that have been unsealed immediately after delivery, in accordance with the Consumer Code.<\/span><\/p><p align=\"justify\">\u00a0<\/p><p align=\"justify\"><span lang=\"en-US\"><b>Article 16. Cancellation<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The client may cancel their participation in a service or cancel the validation of their signed quote, provided they notify the consultant in writing at least 15 days before the scheduled date, in order to benefit from a cancellation without fees and a refund of 70% of the amounts paid.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The cancellation must be communicated to the consultant via email at <\/span><a href=\"mailto:contact@phenomename.com\"><span style=\"color: #1155cc;\"><span lang=\"en-US\"><u>contact@phenomename.com<\/u><\/span><\/span><\/a><span lang=\"en-US\">.<\/span><\/p><p align=\"justify\">\u00a0<\/p><p align=\"justify\"><span lang=\"en-US\"><b>Article 17. Rescheduling<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">Any request for a rescheduling initiated by the client must be addressed to the consultant via email at least <\/span><span lang=\"en-US\"><u>2 days before the scheduled date<\/u><\/span><span lang=\"en-US\">. Beyond this period, no request for rescheduling will be considered. In any case, the service will remain due. However, the consultant reserves the right to refuse the request for the following reasons: current or anticipated workload on the requested rescheduling dates, non-compliance with these terms and conditions, or requested rescheduling not respecting the scheduled rescheduling timelines.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The consultant may also need to postpone the execution dates of the service. In such cases, she commits to informing the client by email as soon as possible. If the client is not available for these new time slots, they will benefit from a free rescheduling of the service to new dates, up to 3 months after the originally scheduled postponement.<\/span><\/p><p align=\"justify\">\u00a0<\/p><p align=\"justify\"><span lang=\"en-US\"><b>Article 18. Suspension<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The parties may agree to suspend the contract by mutual consent, at least 2 weeks before the desired date. The consultant may also need to suspend the contract for compelling reasons. Reasons for suspension of the contract at the client\u2019s initiative may include illness, a family event, or obstacles in the coaching process. In this case, scheduled payments for the service will be suspended for as long as the service has not resumed.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The resumption of the service takes place once the parties agree to lift the suspension of the contract, by mutual consent. The final decision rests with the consultant.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The parties agree that the suspension period cannot exceed 2 months from the written mutual agreement. After this suspension period, the contract will automatically end, with no penalties or sanctions applicable to the parties.<\/span><\/p><p align=\"justify\">\u00a0<\/p><p align=\"justify\"><span lang=\"en-US\"><b>Article 19. Customer satisfaction<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">To improve the services offered, the consultant reserves the right to request statistical feedback on her services for professional purposes (on her communication materials, to create a commercial analysis report of her practices, etc.).<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The consultant may contact the client, after a service, to ask them to complete a customer satisfaction survey, which will be used only for professional purposes and in accordance with the personal data protection policy outlined in this document.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The consultant may share written, audio, or video testimonials, audio or video excerpts of conversations with the client, and photos, in order to promote her business online, without disclosing personal data that could identify the client, unless the client expressly authorizes it.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">In accordance with Article 9 of the Civil Code, all clients have the right to protect their image, including their voice, and their private life. The use of photographs, audio, and video involving them must be subject to a written consent for the transfer of image rights. The transfer of image rights granted by the client is valid for 10 years from the date of written authorization.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The transferred image rights apply to all written, audio, and video materials necessary to promote the services provided by the consultant, create advertising or marketing content, and be used on any type of media. The use of these materials is restricted to the European Union.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">In other cases, the consultant may anonymously discuss the experiences and transformations of her clients. Acceptance of the general terms and conditions of sale implies acceptance of the sharing, redistribution, and promotion of the client\u2019s experience in anonymous form.<\/span><\/p><p align=\"justify\">\u00a0<\/p><p align=\"justify\"><span lang=\"en-US\"><b>Article 20. Litigation<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The law applicable to the services provided by the consultant is French law.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The parties acknowledge that the clauses of these general terms and conditions of sale are independent of each other.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\"><i><u>For a complaint<\/u><\/i><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">In the event of a dispute between the consultant and one of her clients, the client must address a complaint in writing. The consultant has 2 weeks to provide a written response. If the proposed solution does not satisfy either the client or the consultant, both parties will strive to find a favorable resolution amicably, before resorting to any legal proceedings.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\"><i><u>For a cancellation<\/u><\/i><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">To cancel the contract, the party initiating the request must notify the other party in writing, by email or mail, and respect a one-month notice period from the date the cancellation letter is received.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">If this is done within a shorter time frame, an additional penalty of 10% of the total amount stipulated for the service provision will remain payable by the requesting party. If the request comes from the client, this penalty will be added to the amount already received by the consultant for her services.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\"><i><u>For a contractual dispute<\/u><\/i><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">In the event of a dispute, professional clients must first attempt an amicable resolution before pursuing legal action. Non-professional clients can use the free mediation service provided by CM2C, the competent mediation center for disputes under the consultant&#8217;s responsibility, located at 49 rue de Ponthieu, 75008 Paris, <\/span><a href=\"https:\/\/www.cm2c.net\/\"><span lang=\"en-US\"><u>https:\/\/www.cm2c.net\/<\/u><\/span><\/a><span lang=\"en-US\">.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">In all these cases, the disputes and conflicts must remain strictly confidential and cannot be the subject of a media crisis caused by either party.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">In the event of a dispute and in the absence of an amicable solution, the competent court is the one within the jurisdiction of the consultant\u2019s Court of Appeal, domiciled at 58 rue de Monceaux, 75008 Paris, which is the Paris court, unless otherwise stipulated by law.<\/span><\/p><p align=\"justify\">\u00a0<\/p><p align=\"justify\"><span lang=\"en-US\"><b>Article 21. Tools maintenance and availability<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The website, workspace (notion.so), WhatsApp messaging, booking tools (Google), video conferencing (Zoom or Google Meet), and Pinterest are available 24\/7 without limitation. The consultant does not guarantee uninterrupted operation or error-free content delivery. Due to updates or internal issues, these services may be temporarily unavailable for a given period.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The client agrees to inform the consultant within 24 hours upon discovering any technical malfunction.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">In such cases, the consultant agrees to take action to restore proper functionality. However, the consultant is neither the host nor the technical manager of these tools and cannot be held responsible if the links, accesses, or spaces remain inaccessible.<\/span><\/p><p align=\"justify\"><span lang=\"en-US\">Therefore, no indemnity or financial compensation will be provided by the consultant or their subcontractors.<\/span><\/p><p align=\"justify\">\u00a0<\/p><p align=\"justify\"><span lang=\"en-US\"><b>Article 22. Hyperlinks<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The hyperlinks on the website may direct to third-party websites, content, or documents. In no event can the hyperlinks (due to their content or creator) hold the consultant responsible.<\/span><\/p><p align=\"justify\">\u00a0<\/p><p align=\"justify\"><span lang=\"en-US\"><b>Article 23. Client references<\/b><\/span><\/p><p align=\"justify\"><span lang=\"en-US\">The client authorizes the consultant to communicate their name, logo, or image consulting work in the referral list and portfolio or any other communication aimed at listing the clients and partners of the consultant, including all social media platforms. If the client does not wish to appear in the referral list, they must make an explicit request to the consultant via email or letter.<\/span><\/p><p>\u00a0<\/p><p><span lang=\"en-US\">Date of last update: July 28th, 2025<br \/><\/span><span lang=\"en-US\">Model issued by SAS Legal Peach <a href=\"https:\/\/www.legalpeach.fr\/\">(https:\/\/www.legalpeach.fr\/)<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General terms and conditions of sale Preamble and general definitions These General Terms and Conditions of Sale (GTCS) govern the use of services offered by Phenomen\u2019\u00e2me, a single-member limited liability company (EURL) with a share capital of \u20ac1,000, whose registered office is located at 58 rue de Monceau, 75008 Paris, registered in the Paris Trade [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1641","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General terms and conditions of sale | Phenomen&#039;\u00e2me<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General terms and conditions of sale | Phenomen&#039;\u00e2me\" \/>\n<meta property=\"og:description\" content=\"General terms and conditions of sale Preamble and general definitions These General Terms and Conditions of Sale (GTCS) govern the use of services offered by Phenomen\u2019\u00e2me, a single-member 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